Quality Policy

Future Standards in Occupational Health and Safety

In today's industrial world, the most valuable asset of an enterprise is undoubtedly its human resources. Protecting the health of employees and maximizing occupational safety is not only a legal obligation, but also the cornerstone of sustainable success. As SÜRMEN ORTAK SAĞLIK GÜVENLİK BİRİMİ SANAYİ VE TİCARET ANONİM ŞİRKETİ, we set out with the awareness of this responsibility and continue to make a difference in the sector with our service approach that makes “customer the focal point”.

Customer Orientation and Service Culture

For Sürmen OSGB, every project is not just a workflow, but a promise to “protect life”. The strong ties we establish with our employees and suppliers form the basis of the service quality we offer to our customers. We see customer satisfaction management not only as the resolution of complaints, but also as the perfect organization of processes from the very beginning.

Perfectionist Approach and Efficiency

We adopt a perfectionist approach to manage our processes effectively and efficiently. We know that the quality of a process is directly proportional to the success of each individual involved in that process. Therefore, we continuously invest in the development, welfare and technical training of our employees and suppliers. Their effectiveness in the processes returns to our customers in the form of high satisfaction and sustainable safety standards.

Registration of Quality: ISO 9001 and Global Standards

Success is permanent as long as it is measurable and auditable. As Sürmen OSGB, we certify every stage of the services we offer with international standards.
ISO 9001 Quality Management System Our certificate is proof that all services provided within our organization are carried out with a quality management discipline recognized worldwide. Thanks to this system:

• It prevents mistakes before they happen,
• It uses our resources in the most efficient way,
• With the continuous improvement cycle (PDCA - Plan, Implement, Check, Measure), we offer a better service every day than the day before.

Consultancy, training and health services we offer in the field of Occupational Health and Safety (OHS), ISO 9001 standardized under the umbrella. This guarantees that our partners will always receive the same high standard of service.

Security of Data: ISO 27001 with Digital Armor

In this period of accelerating digital transformation, especially the protection of health and occupational safety data is of vital importance. Sürmen OSGB, ISO 27001 Information Security Management System certification, it protects its stakeholders' data with the most modern cyber security protocols and physical security measures.

Our customers“ employee health reports, risk analyses and operational data are part of the ”privacy" principle for us. ISO 27001 by our standards:

• Data confidentiality, integrity and availability are maintained at all times.
• Proactive defense systems are implemented against cyber threats.
• Regular information security awareness trainings are provided for our personnel.

Our Information Security Policy: Our Commitment and Strategy

Our company has made protecting information assets a corporate culture. The cornerstones of our Information Security Policy are as follows:

1. Risk Management and Threat Mitigation
   All vulnerabilities and threats identified as a result of detailed risk assessments are eliminated with modern security tools. While unauthorized access to the information of our customers and personnel is prevented, uninterrupted access to this information is ensured for the right holders.
2. Business Continuity and Emergency Management
   From data backup procedures to virus protection systems, our entire technical infrastructure is designed to guarantee business continuity. Our emergency plans are in place at all times to ensure that our operations are not disrupted in the event of a crisis.
3. Continuous Development and Training
   We continuously train our personnel and third-party business partners to ensure that ISMS (Information Security Management System) requirements do not remain only on paper. By making information security a way of working, we create an ecosystem where security is the responsibility of every employee.

Technology and Innovation in OHS

Sürmen OSGB is innovative. While technology is renewed every day, we see these changes as an opportunity to improve the quality of the service we offer to our customers. Our investments in OSGB technologies increase our operational speed and reduce our margin of error to zero.
Thanks to our modern software solutions:

• Periodic controls and inspection dates are tracked accurately.
• Risk analyses are prepared in digital environments with the most up-to-date data.
• We keep our promise to provide “on time and undamaged” service to our customers under all circumstances.

Management by Objectives: From National Power to International Vision

We believe that it is not possible to achieve real success without setting goals. As Sürmen OSGB, we build our strategic plans on short, medium and long term goals.

Our Vision To become a strong OSGB brand in the international arena with our service quality, technological infrastructure and expert staff by preserving our local and national values, that is, our national identity.

In Turkey's industrialization drive, we are taking firm steps towards becoming the leading organization that minimizes occupational accidents and turns the principle of “zero accidents” into a reality that comes to life in every business.

Conclusion Why Sürmen OSGB?

Occupational health and safety is an investment process, not a cost item. A properly managed OHS process increases employee loyalty, prevents work stoppages and protects the prestige of your company. As Sürmen OSGB, we are;

• Uncompromising compliance with legal requirements,
• ISO 9001 and ISO 27001 certified quality,
• Expert staff and modern technology,
• And above all, we offer a partnership that puts our customers at the center.

If you want to prepare your business for the safe world of the future, manage legal risks professionally and offer the best to your employees, we are always with you as Sürmen OSGB.

Let us work together today to build the future with confidence.